By enrolling in our programs you understand that your booking is for the term and your place is secured once payment has been received. Your spot cannot be booked by others and as a result we cannot offer refunds or credits for non-attendance. Please understand we have limited availability with waiting lists and you are reserving your spot for the term.

Full payment is required in advance to reserve a place in our programs and is paid on a term-to-term basis. Once your enrolment has been confirmed an invoice will be sent with payment information. Your place is not confirmed until payment has been received.

All classes will be cancelled when the courts become too slippery and unsafe. A text message will be sent out to parents no later than 30 minutes before the scheduled class time if the lesson is cancelled. Sometimes we get it right, sometimes we get it wrong – please understand the weather is very unpredictable and we try our best to keep the class on! All cancelled classes due to wet weather will be credited over to the following term.

Classes will be as usual on pupil free days. No classes will be held on public holidays and you will not be charged.

Students enrolled in our classes are under full supervision during their allocated class times. Students are welcome at our facility before or after their class, however coaches are unable to supervise them during this time. Students are only able to walk over with coaches if they are enrolled in that specific class. No student is able to be under GTC coaches supervision if they are not enrolled in our program on that day.

Due to the nature of our service and limited numbers in our programs, we are unable to offer refunds or credits for non-attendance.

We do understand sometimes you are unable to attend due to illness, school camps or other circumstances, so we offer 1 make-up lesson each term, based on availability. We will try our best to fit you into an appropriate class but cannot guarantee a make-up lesson will be provided. Please keep in mind we have limited classes and limited spots in each class and cannot always accommodate if you miss your lesson.

It is the responsibility of the parent to check availability for a make-up lesson with their coach. Make-up lessons are not provided for fixtures programs as this is factored into the enrolment price.

Private lessons require 24 hours notice for cancellation via text message or phone call otherwise the full fee will be charged. If you provide 24 hours notice, we will offer another time slot for a make-up class. Make-up classes must be completed during the current term and no credits can be issued.